“What gets measured, gets done!” Or so the saying goes. Similarly, I’ve heard the expression, “It’s not what you expect, but what you inspect.” Whatever your favorite expression, we acknowledge the importance of measurement. Leading change efforts should be no different, it is important that we learn to measure what we do and take the time to do it right.
When we speak of best practices in change, perhaps the most underutilized of these is providing clear direction. It seems obvious, maybe too obvious, that those leading change need to provide clear direction. But when it comes to leading change, giving clear direction is so much more than telling [...]