Businesses use bots to engage with customers, online and via social media, because they’re a cost-effective way to respond instantly to simple queries.

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Technology played the role of enabler in the twentieth century. Suddenly technology helped humans accomplish more, communicate faster, and make more informed decisions. In the twenty-first century, technology has begun to replace jobs once performed by humans, enabling companies to accomplish more, communicate faster and make more informed decisions. If you, as a leader, are grappling with how address the opportunities that technologies like bots provide, this article provides some insights. A third party may be able to help you sort through the multiple issues that could arise. Find out how we can help.