As a change management leader working on digital oilfield projects with petrotechnical leaders, engineers, and IM project managers, it is part of my job to look at these projects from two distinct perspectives: (1) the visionary business perspective and (2) the tactical behavioral perspective. And, in general I find [...]
It wasn’t the first time I found myself sitting in a room full of frowning petrotechnical leaders. And these weren’t just stakeholders; they were also the engineers and technical experts in leadership roles out in the business that wielded enough influence to kill (or at least ignore) my team’s project. [...]
Scenario: “During the next eighteen months we will close the entire customer service center operation in our current downtown San Francisco location and open our new, state-of-the-art facility in downtown Sacramento. ” How do you assay “the clarity of business intent?” As a critical success factor in major change initiatives, it is [...]
One of my favorite aspects of our business is that we get to learn about other peoples’ business. The “Deployment Research Study” was an amazing chance to learn about what people believed made their efforts to implement change successful. This was at a time when we were coming to learn [...]
DEFINING A FOCUS – HOW TO DEFINE VALUE TO CUSTOMERS SOLUTION FINDING – ENGAGEMENT, MEASUREMENT, REINFORCEMENT Defining a Focus – How to Define Value to Customers While very few of our engagements have the explicit mission of totally transforming the business, most involve the implementation of highly specific initiatives [...]