Mark Bernardi

/Mark Bernardi

About Mark Bernardi

This author has not yet filled in any details.
So far Mark Bernardi has created 3 blog entries.

Clear, Unambiguous Business Intent

By | 2017-05-23T10:33:38+00:00 February 11th, 2014|Operational & Process Improvement|

Scenario: “During the next eighteen months we will close the entire customer service center operation in our current downtown San Francisco location and open our new, state-of-the-art facility in downtown Sacramento. ” How do you assay “the clarity of business intent?” As a critical success factor in major change initiatives, it is truly [...]