Case Study 3: Fortune Global 500 Energy Company
Challenge
The trading arm of a Fortune Global 500 energy company engaged Vangent and Expressworks in a Global Commodities Trading initiative to provide training and change management support. The goal was to enable this client to maximize the value realized as a result of business processes improvements and system implementations for its trading and supply operations. The initiative targeted Crude Trading, which consists of deal capture, risk management, operations scheduling and movements, settlements and accounting, and reporting.
Solution
To support this initiative, the Vangent—Expressworks team provided:
- Change Management strategy, Stakeholder Engagement, and Communications plan
- Value Realization plan to drive understanding of benefits and acceptance of changes with new operating model
- Sustainability plan to ensure user adoption and metrics measurement
- Overall Learning and Development strategy and execution plan, including:
- Learning needs analysis with comprehensive job task and process analysis
- Training Curriculum design for 50+ hours of instructor-led and hands-on workshop based training
- Training content development of Instructor-led training materials package: Instructor guides, Participant guides, Power Point training presentations, Job aids, Performance simulations & assessments and Hands-on practice environments
- Train the Trainer workshops and support
- Instructor-led training sessions
- Learning sustainability plan and coaching support
Results
- Ensured employees were appropriately informed and engaged with regard to the new initiative
- Maximized learning relevancy by ensuring knowledge and skill transfer was process driven, role based, relevant, and at the appropriate level of detail for each audience group
- Minimized job shock and "live system" mistakes through performance simulation and safe practice environments
- Fused a greater organizational capability as employees embraced and understood the new operating model, not simply how to use the new technology
- Enabled the client to maximize value realization as a result of its infrastructure investment