Fortune 500 Pharmaceutical Company
A Fortune 500 pharmaceutical company had a key initiative to improve internal and external collaboration through the integration of email, voice mail, instant messaging, calendaring and unified communications. The project team needed to develop an overall user adoption plan for 40,000+ users across 140+ countries.

Solution
A three-month engagement to develop an overall user adoption strategy and plan, including:

• Overall User Adoption Strategy
• Measurement Plan for execution and sustainability
• Learning Plan
• Communication/Marketing Plan
• Stakeholder Analysis
• Stakeholder Management Plan

Results

• Quality communication and stakeholder engagement throughout the project
• Good end user experience
• Better understanding of what’s coming and users adapted much more quickly and easily than previous implementations
• Successfully trained employees through tailored learning plans
• Well orchestrated deployment teams throughout the world minimized business interruptions